Voice for Pest and CallSource Unite to Provide Cost-Effective Call Tracking, Processing, and Analytics.
Edison, New Jersey - Voice for Pest, the leader in providing Telephone and Call Center Solutions to the Pest Control Industry, is excited to announce their integration with CallSource, the company that invented call tracking and business phone analytics. Together they are helping PCOs track online and offline marketing efforts in a seamless phone solution.
“In order to successfully compete for new business, a digital presence in the marketplace with the ability to track campaigns while maximizing conversions and managing costs is vital” says Raymond Kidwell, Director of Business Development at Voice for Pest. “Our direct connection with CallSource allows us to eliminate extra call forwarding expenses built into the competitor’s fees. In addition, we maintain the uniqueness of every campaign so CSRs can identify origination through call whisper and/or screen indicator, and we can prioritize calls based on their source.”
CallSource prides itself on providing the most robust digital attribution, marketing analytics, and performance management platforms. “The strategy for partnering with Voice for Pest, the number one phone system in the Pest Industry, is three-fold,” says Jas Jackson, Vice President of Business Development at CallSource. “One, our integration provides huge upfront cost savings for tracking online digital attribution and offline advertising campaigns. Two, for the first time in the industry, PCOs can identify true advertising ROI with our ability to connect keywords and calls to monthly revenue through Voice for Pest’s CRM integrations. Three, our suite of managed services including call scoring, alert notifications, CSR coaching, and review responding can help improve the customer experience allowing PCOs to become even better operators and increase their cash flow.”
Real-time dashboards, google analytics integration, and reporting are a dream for both the PCO and marketing team. Not only is CallSource able to track website visitors and calls, but they can also provide the ability to track texts, chats, and webform submissions in one easy-to-use platform. CallSource analyzes each inbound call to verify if the caller is indeed a qualified lead and whether the CSR booked the call or alert you if the call was a missed opportunity.
Voice for Pest has also integrated its call recording system with CallSource so they can offer independent CSR Performance Analytics on any inbound or outbound campaign. CSR Coaching and Review Management services allow a PCO to capitalize on their sales and marketing efforts. No longer does a PCO need to work with multiple companies with non-integrated solutions. The Voice for Pest and CallSource System provides everything you need to make the right business decisions based on real data.
About Voice for Pest
Voice for Pest is the Pest Management Industry leader in designing and implementing unparalleled Voice and Data solutions for PCO’s of any size. We are a complete systems integrator with hundreds of Pest Management offices utilizing our solutions.
CallSource, the inventor of call tracking and leader in actionable analytics, exists to help businesses understand their marketing and performance data. We help pest businesses by providing visibility into what is driving customers to call, text, chat, or click on your website. CallSource provides transparency into employee phone performance and tools to help businesses improve and recapture missed opportunities and call coaching so you can book more calls and fill more routes. CallSource is the most reliable call tracking, phone performance, and managed services company in the industry.