GRIT Pest Process Outsourcing (GRIT PPO) is the premium customer service ecosystem built exclusively for the pest control, wildlife, lawn, and arbor industries. Founded by industry veteran Margaret Garcia, GRIT combines live inbound call handling for overflow and afterhours support, a human-assisted AI virtual CSR, and actionable call analytics. Beyond call support, GRIT helps teams build customer service SOPs, CRM-specific playbooks, and delivers monthly training workshops focused on customer service and inside sales—empowering office teams to provide consistent, high-quality customer experiences and operate with confidence, even during peak season.