A Guide to Omnichannel Communications for Better Customer Service
When you’re running a pest control business, you know it’s not just about squashing bugs and sealing up holes. A big part of the job is keeping your customers happy—and that starts with good communication. People don’t want to jump through hoops to book an appointment, ask a question, or get an update. They want […]
The Professionals Guide to Intelligent Call Routing
Your business technologies are continuously improving, and the phone system is no different. The idea is to introduce technological advancements that make a difference, and a seismic shift is here with intelligent call routing. Automatic call distribution (ACD) was a significant step 60 years ago, but the past’s unintelligent, inefficient call routing doesn’t need to […]
How AI Noise Cancellation Software Enhances Pest Control Business Communications
When your business uses voice to primarily communicate with customers, any unwanted noise will introduce the possibility of a negative experience. With Voice for Pest, the power of AI background noise cancellation software is built right in. A report published by the Call Centre Management Association found that 42 percent of customers said they had […]
Integrating Your Phone System with Teams
Integrating your phone system with Teams might be the missing puzzle piece you’ve been trying to find. With more than 320 million active users each month, there’s no question that Microsoft Teams has revolutionized collaboration. The rise of Teams quite literally transformed the way we work, providing a foundational platform for messaging, meetings, and file […]
What Is Branded Caller ID and Can It Help My Business?
Ever feel like you’re always leaving voicemails but never getting through to the actual customer? You’re not alone! Over 94 percent of phone calls these days go straight to voicemail because customers don’t recognize your number, and 80 percent of Americans don’t answer calls from numbers they don’t recognize. Thanks to branded Caller ID, you […]